Ticketing/Admission Questions
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Am I able to change my Groupon Ticket Date?
All Groupon ticket needs must be handled through the Groupon platform. -
Am I able to use a Groupon or Ticket from last year?
No, tickets are only valid for the day and date they are purchased for. -
Are there any other fees for attending Christmas at the Princess?
Guests will be responsible for additional purchases of food, beverage, holiday decor and retail items when on-site. Ice Passes, Photos with Santa, Aurora Ice Lounge + Chill and VIP fire pit and igloo rentals all incur additional charges. -
Can I cancel my tickets and receive a refund?
No, as the resort event tickets are perishable (once the date is past the date cannot be re-sold), we will not be able to refund tickets after purchase. There is limited capacity each evening and once a guest purchases and removes a ticket from our inventory to sell, the ticket is not refundable. -
Can I purchase tickets onsite?
We do not recommend waiting to purchase tickets onsite. Christmas at the Princess is a ticketed event with limited availability and often sells out. Avoid the surcharge for tickets purchased at the gate by purchasing tickets on our website at https://ChristmasatthePrincess.com -
Yes, you can reschedule your tickets, but there is a $20 date change fee, subject to ticket availability. Visit our website at ChristmasatthePrincess.com/buy-tickets and click the three lines at the top of the ticketing, then opt to Change My Ticket Date from the red bar. Upon clicking, it will ...
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Does purchasing parking include admission?
Admission and parking are separate. It is $120 to valet park at Christmas at the Princess if you purchase before you arrive, and self parking is $35 if you purchase before you arrive. Please note, parking will be charged at a premium if you purchase on property. For the best value, purchase park... -
Tickets are included when you book your overnight stay with us. However, if you prefer to come only for the festivities, you can purchase tickets at https://christmasattheprincess.com. We encourage guests to book early before their preferred dates sell out. Don't forget to purchase your family's...
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How do I purchase an extra wristband?
You are able to purchase an extra wristband online at https://christmasattheprincess.com. -
How do I purchase tickets before October 31st?
Our early access to tickets is available to our Accor Live Limitless Loyalty members until October 31, 2023. We'd love to invite you to join our FREE membership! It pays to be an Accor Live Limitless Loyalty member! Not yet enrolled? Sign up for ALL here Once you have your membership account, y... -
How do you book a VIP fire pit or igloo?
You may reserve a VIP fire pit or igloo by visiting our seasonal events website at https://christmasatthePrincess.com or by calling the restaurant reservations team at 480.585.2964. -
How/Where do I get my wristband? What do I do with the Ticketspice code?
Once purchased, a confirmation email will be sent with unique QR codes for each ticket. Upon arrival to the property, for all self-parking admission tickets, follow the self-parking signs onto Cottage Terrace. A parking lot attendant will scan QR code(s) and give the appropriate number of wristba... -
I didn’t receive my Ticket Spice tickets how can I get them?
Visit our website at ChristmasatthePrincess.com/buy-tickets and opt to resend the confirmation email to yourself from the red bar at the very top of the page. Upon clicking, it will prompt you to re-enter your email. Be sure to check your spam! -
I haven’t received my photos with Santa. How do I get my momento?
Please email a picture of the people that were in the photo, a description of what the people in the photo were wearing, as well as the time of your Santa reservation to scpmagicmemories@Fairmont.reamaze.com, and the team will send you your photos with Santa! -
Is cash accepted at the event?
Cash is not accepted. Christmas at the Princess is a cashless event. Credit Card and Room charge is the only form of payment available to use. -
Children ages 3 and under get in free - no ticket needed!
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What happens if it rains the evening I plan on attending?
Just as we do at the North Pole, please check the weather before you get in your sleigh! Scottsdale nights are known for being beautiful, but if wintery weather does come our way, the festival will continue. Please plan accordingly. A $20 fee will apply for all date changes (subject to availabi... -
What if I am unable to attend the event due to an unforeseen circumstance?
We cannot accommodate refund requests, but we would be happy to move your date, subject to availability. There will be a $20 fee for changing your date. Visit our website at ChristmasatthePrincess.com/buy-tickets and opt to "Change My Ticket Date" from the red bar at the top of the page. Upon cl... -
What is the best day to come and enjoy the festival without the crowds?
Early in the holiday season and weekdays throughout the festival tend to be lighter in attendance. Be sure to check the 2023 Christmas at the Princess calendar for all the special events to make your visit even more special! On peak nights, allow an extra 20-30 minutes in travel time. -
What is the best value way to experience Christmas at the Princess?
For best value, share the ride and purchase tickets ahead of time! Day of self-parking is $45 per vehicle compared to $35 when purchased ahead of time. Day of valet parking is $130 per vehicle compared to $120 when purchased ahead of time. Insider Tip: Dine in one of the resort's signature rest... -
What is the cost of Ice Skating?
The ice pass is $40 each and includes unlimited ice skating to both of our ice rinks for one evening, and valid in blocks of one hour skate time based on capacity and availability. This can be redeemed at both The Alpine Skate Trail & Desert Ice. -
What is the cost of Photos with Santa?
Photos with Santa tickets are $65 each. -
What packages are available and what is included with Photos with Santa?
Our Ultimate Santa Experience includes: Access for up to 4 people ($50 each additional person) Christmas Cookies & Crafts with Mrs Claus Elf Academy Storytime with Santa Photos with Santa -up to Ten digital photos Personal photos & video are encouraged *Regular parking rates apply *Chris...